Glim FAQs

Glim is a smart VPN accelerator. With Smart Mode, you can keep it always on while it automatically handles multiple apps at once—no constant switching.

• Global Mode (security-first): Encrypts all device traffic. Pick a region and route everything through it—ideal for public or untrusted Wi‑Fi.
• Smart Mode (balanced): Separates local vs. international/service traffic, then chooses the best route for each. To preserve speed and compatibility for local apps (e.g., banking), not every request goes inside the VPN tunnel in Smart Mode.

• Global Mode: On public or untrusted Wi‑Fi—one tap enables full-device encryption.
• Smart Mode: Everyday on trusted/home or office networks—accelerate selected apps/services while keeping local ones direct.

It identifies domestic vs. international and certain service-level traffic, then auto-routes (or follows your custom rules). It’s engineered to be always-on and battery-friendly.

Orbits groups related domains into one Service (e.g., a streaming or AI platform) and builds per‑service routing rules—accelerate what you need, keep everything else direct. It runs on device, keeps no logs, and you can turn it off anytime.

Use Global Mode temporarily.

No. Glim follows a strict no-logs policy for VPN activity. Routing logic for Smart Mode and Orbits runs on your device.

It means traffic classification and routing decisions happen locally on your device. We don’t send your traffic patterns or usage habits to our servers.

Only the minimum to run the service (e.g., email for login, app/device version, aggregate bandwidth totals). No browsing history, DNS queries, or content of communications.

Yes. With Orbits, keep it fully automatic or apply per‑service rules. In Smart Mode you can also override the region per service.

Yes in Global Mode. In Smart Mode, Glim chooses automatically to balance speed and access—you can still override with a region or per‑service rule.

Existing rules continue to work; no new grouping occurs until you resume. Turning Orbits off doesn’t disable Smart/Global Mode.

Up to 5 devices per account for personal, non‑commercial use.

In Smart Mode, local apps stay direct for best speed and compatibility.

Yes. Glim is designed for always‑on, battery‑friendly operation.

Speed depends on network conditions, distance to servers, and app/provider limits. Try another location, reconnect, or review the relevant Service rule.

iPhone (iOS 15.6+), iPad, and Android 12.0+ phones & tablets. Feature availability may vary by platform due to OS constraints.

Availability and features vary by country/region and local regulations. Glim is intended for lawful, compliant use only.

We currently offer a Core plan. Pricing (monthly/yearly) and regional offers are shown in the app.

Manage anytime in Apple Settings > [Your Name] > Subscriptions (iOS) or Google Play > Payments & subscriptions (Android). For web purchases via Stripe, manage in‑app or contact support.

No long‑term free plan. We may run limited trial promotions—see the app.

Refunds follow the rules of your purchasing platform (Apple/Google) or the web provider (Stripe) in your region.

• Ensure Orbits isn’t paused.
• Try Global Mode temporarily.
• Check or edit the relevant Service rule (or add a custom service with the domains you need).
• Reconnect or choose another location.
• On Android, check for conflicting Private DNS; on iOS, confirm VPN permissions are granted.

• Toggle airplane mode, then reconnect Glim.
• Try another region.
• Reboot your device or router.
• Disable aggressive power saving/battery optimization for Glim (especially on Android).
• If issues persist, use Help Center → Report an Issue in the app to send an optional redacted diagnostic.